Effective April 18, 2026
These Terms of Service govern your access to and use of Flowance, a software product operated by FLOWGENI LLC. By creating an account, installing the Flowance Chrome extension, or using the Flowance web app, you agree to these Terms and to our Privacy Policy.
Flowance is a SaaS product and Chrome extension for Fiverr sellers. It helps users organize inbox context, generate AI-assisted draft replies, prepare follow-ups, summarize conversations, and keep buyer context available across conversations and projects.
Flowance is designed as assistive software. Users review and send replies themselves. The narrow exception is Smart First Reply, which can send one initial reply only when the user explicitly enables that feature. Smart First Reply does not continue an ongoing conversation automatically.
Flowance is an independent software product and is not operated by Fiverr.
You must be at least 18 years old and legally able to enter into a contract to use Flowance. If you use Flowance on behalf of a business, you represent that you have authority to bind that business to these Terms.
You are responsible for maintaining the security of your account, your devices, and access to your Fiverr workspace. You must provide accurate account and billing information and keep it current.
You remain responsible for all messages and materials sent through your Fiverr account, whether drafted with Flowance or written manually.
Public monthly pricing for individual Flowance subscriptions is:
Prices are billed in USD unless a different currency is explicitly presented at checkout. We may update pricing for future billing periods by giving advance notice before the change takes effect.
Eligible new users may receive a 7-day free trial. Trial access is provided digitally after account setup and product onboarding. No physical goods are shipped.
Flowance is delivered as software access through the Flowance web app and Chrome extension. Access generally begins immediately after signup or activation, subject to account verification, browser compatibility, and any onboarding or Fiverr-linking steps required for the product to function.
Trial eligibility is limited and may be restricted to one trial per user or business. We may deny or revoke trial access to prevent abuse, fraud, or duplicate registrations.
Paid subscriptions are billed in advance on a recurring monthly basis unless a different billing interval is expressly offered at checkout. By subscribing, you authorize recurring charges to your selected payment method until you cancel.
You may cancel at any time through your account settings or Stripe billing portal. Cancellation stops future renewal charges and takes effect at the end of the current paid billing period. Fees already paid are generally non-refundable except where required by law or where we determine that a billing error occurred.
If you believe you were charged in error, contact support@flowance.io within 30 days of the charge so we can review it. Payment processing is handled by Stripe. Flowance does not store full payment card details.
A fuller consumer-facing summary is available on our Billing, Cancellation, and Refund Policy.
Flowance and its software, design, branding, and related materials are owned by FLOWGENI LLC or its licensors and are protected by applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable right to use Flowance for your internal business use during your valid subscription or trial. You retain ownership of the content you submit to the Service, and you authorize us to process that content solely to operate and improve the Service for you.
You may stop using Flowance at any time. We may suspend or terminate access if you violate these Terms, engage in abuse or fraud, fail to pay amounts due, or use the Service in a way that creates legal or operational risk for us or others.
After termination, provisions that by their nature should survive will remain in effect, including billing obligations already incurred, intellectual property provisions, warranty disclaimers, limitation of liability, and dispute provisions.
Flowance is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, FLOWGENI LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenues, lost business, or loss of data. Our aggregate liability arising out of or relating to Flowance will not exceed the total amount you paid us for the Service during the 12 months before the event giving rise to the claim.
These Terms are governed by the laws of the State of Wyoming, without regard to conflict of laws rules. Any dispute arising from or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Wyoming, and each party consents to that venue and jurisdiction, except where applicable law requires otherwise.
We may update these Terms from time to time. If we make material changes, we will post the updated Terms on this page and update the effective date. Your continued use of Flowance after the updated Terms take effect means you accept the revised Terms.
FLOWGENI LLC
5830 E 2ND ST, STE 7000 #22349
CASPER, WY 82609
Email: support@flowance.io