Terms of Service

Effective Date: December 25, 2025

These Terms of Service (“Terms”) govern your access to and use of Flowance, a Chrome extension that helps Fiverr sellers manage their inbox and generate contextual replies (“Service”). By installing, accessing, or using Flowance, you agree to be bound by these Terms.

1. Acceptance of Terms

By installing the Flowance Chrome extension or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

You must be at least 18 years old or the age of majority in your jurisdiction to use Flowance. If you are using Flowance on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Flowance is a Chrome extension designed to assist Fiverr sellers by:

  • Preparing contextual replies based on conversation history
  • Providing conversation summaries for long threads
  • Generating follow-up messages for review
  • Offering automated reply preparation (Pro plan only)

Important: Flowance does not send messages automatically. All replies are prepared for your review, and you maintain full control over what is sent. You are responsible for reviewing, editing, and sending all messages yourself.

Flowance does not require or store your Fiverr login credentials. The extension works by reading content visible on Fiverr pages when you actively use the Service.

3. User Responsibilities

You agree to:

  • Use Flowance only for lawful purposes and in compliance with Fiverr's Terms of Service
  • Review all prepared replies before sending them
  • Ensure that all messages sent through your Fiverr account comply with Fiverr's policies and applicable laws
  • Maintain the security of your account and promptly notify us of any unauthorized access
  • Not use Flowance to send spam, harass users, or violate any third-party rights
  • Not attempt to reverse engineer, decompile, or disassemble the Service
  • Not use automated systems to access the Service in a manner that sends more requests than a human could reasonably produce

You are solely responsible for all content sent through your Fiverr account, whether prepared by Flowance or not. Flowance is a tool to assist you, but you retain full responsibility for your communications.

4. Subscription Plans and Pricing

Flowance offers the following subscription plans:

  • Starter Plan: $9 per month - Includes prepared replies, conversation summaries, and bulk follow-up generation
  • Pro Plan: $24 per month - Includes all Starter features plus automated reply preparation, smart first replies, and priority processing

All prices are in USD and may be subject to change. We will notify you of any price changes at least 30 days in advance. Current pricing is launch pricing for early users and may increase for new subscribers in the future.

Each plan has usage limits designed for active sellers. If you exceed these limits, you may need to upgrade your plan or wait until the next billing cycle.

5. Free Trial

New users may be eligible for a 7-day free trial of Flowance. During the trial period:

  • No payment information is required to start the trial
  • You have full access to Flowance features
  • You can cancel at any time during the trial without being charged
  • If you do not cancel before the trial ends, your subscription will automatically begin and you will be charged according to your selected plan

Only one free trial is available per user. We reserve the right to limit or revoke trial access to prevent abuse.

6. Payment and Billing

Subscriptions are billed monthly in advance. By subscribing, you authorize us to charge your payment method automatically each month until you cancel.

You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of the period you have paid for.

All fees are non-refundable except as required by law. If you believe you have been charged in error, please contact us within 30 days of the charge.

We use third-party payment processors (Stripe) to handle payments. Your payment information is processed securely and is not stored by Flowance.

7. Intellectual Property

The Service, including all software, code, designs, text, graphics, and other materials, is owned by Flowance or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use Flowance for your personal or business use in accordance with these Terms. This license does not include the right to:

  • Copy, modify, or create derivative works of the Service
  • Distribute, sublicense, or sell the Service
  • Use the Service to build a competing product

You retain ownership of all content you create or input into Flowance. By using the Service, you grant Flowance a limited license to process your content solely to provide the Service to you.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOWANCE AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Flowance is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid to Flowance in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Flowance and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Termination

You may terminate your use of Flowance at any time by uninstalling the extension and canceling your subscription (if applicable).

We may suspend or terminate your access to the Service immediately, without prior notice, if you:

  • Violate these Terms or our Privacy Policy
  • Use the Service in a manner that could harm Flowance or other users
  • Engage in fraudulent, abusive, or illegal activity
  • Fail to pay subscription fees when due

Upon termination, your right to use the Service will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on this page with a new “Effective Date”
  • Sending an email to the address associated with your account (if applicable)
  • Displaying a notice within the Service

Your continued use of Flowance after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.

12. Third-Party Services

Flowance integrates with and relies on third-party services, including:

  • Fiverr (for accessing your inbox and messages)
  • Payment processors (for subscription billing)
  • Cloud services (for hosting and processing)
  • AI service providers (for generating replies)

Your use of these third-party services is subject to their respective terms and conditions. Flowance is not responsible for the availability, accuracy, or practices of third-party services.

13. Dispute Resolution

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], except where prohibited by law. You waive any right to participate in a class-action lawsuit or class-wide arbitration.

14. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Flowance regarding the Service.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: [your support email]